See customer review: Costa Smeralda
- Travel Month:
- August 2024
- Travel destination:
- Western Mediterranean
“Good, but it could have been better.”
Questions about the Costa Smeralda
- How did you like your cabin number 5215?
- Your comment on cabin 5215:
- Ok
- How would you rate the selection and quality of the food and beverages offered on the ship Costa Smeralda?
- How did you like the entertainment program?
- How much did you like the sports facilities aboard the ship Costa Smeralda?
- How do you rate the service in the bars and restaurants?
- What is your overall impression of the ship Costa Smeralda?
- Would you like to note some more short remarks about the ship Costa Smeralda?
- Not enough seats at the table. Performance halls with few seats and many of them with reduced visibility.
Questions about the tour operator Costa Cruises
- How well was the embarkation/disembarkation organized?
- How satisfied were you with the guest service on the ship?
- How would you rate the extra expenses on board (5 = very affordable, 1 = very high)
- Would you travel again with Costa Cruises?
- no
- Comments about Costa Cruises
- It is the second cruise with Costa. Unfortunately, the services have degraded a lot. And the fact that we came back with Covid after the ferry was the culmination of an unsuccessful trip..
Questions about seascanner.com
- This was the first cruise that I booked over the internet:
- no
- How satisfied are you with your travel agency seascanner.com?
- Would you recommend seascanner.com?
- yes
- Comments about the service of seascanner.com
- Although only 24 hours after I booked the cruise, the price was reduced, I could not benefit from the reduced price. This even though we had not made any payment. This really displeased me terribly.
Note seascanner.com:
Dear Guests, thank you for your review. We regret that COSTA Cruises was not able to fully convince you this time. It is also a shame that the price of the trip fell so soon after you booked and that it could not be adjusted. Unfortunately, you and we are subject to the cruise lines's terms and conditions. According to these, price adjustments are excluded. It is irrelevant that you have not yet made the deposit. If you have any questions or wishes we here for you.
Dear Guests, thank you for your review. We regret that COSTA Cruises was not able to fully convince you this time. It is also a shame that the price of the trip fell so soon after you booked and that it could not be adjusted. Unfortunately, you and we are subject to the cruise lines's terms and conditions. According to these, price adjustments are excluded. It is irrelevant that you have not yet made the deposit. If you have any questions or wishes we here for you.
More Feedback from our customers about this ship (click for details):
Ship overall:
- Good staff,
- Not enough spaces for all guests in restaurants and shows. Little personal touch from the crew.
- nice ship, modern and clean.
- Large modern ship. Great variety of entertainment venues
- The food is Italian and not as varied as some cruise liners but really good and sometimes gourmet quality
- Really great cabin service, Sheila was so kind.
- During the long cruise we like to play cards, on Smeralda there were too few places where to play. E.g. In Pizzeria people were told to go away in spite of that the restaurant was always in lunch time almost empty. Nobody understood why.
- We enjoyed the cuisine, the wine and the service, friendly staff, however we would appreciated more variety of the food and clearly the authenticity of the cuisine given the fact that we were traveling through Italy, Spain and France....
- you lose hours to solve a problem, thry alwayd send you to next person
Cruise in one sentence:
- Interesting
- The ship was nice. It was very crowded everywhere. The opening hours of some services were not adapted to the guests needs.
- Super
- One of the best weeks I've ever had!
- hard work
- Ok
- Costa offer excellent value for money cruises.
- I always cruise on this ship because I like the big city feel and the entertainment
- Very good
- The cruise offered many suprises.
Ship feedback:
- Elegance
- The Squok club was a very good service.
- View
- The food, the entertainment, and the amazing crew members.
- Staff, cabins.
- That the ship was new
- The ship is well designed with beautiful lighting that shows at night and decks that are fun to walk on
- The staff were excellent
- The superba was a nice place to sit and play.
Average total ship rating:
3.7 from 5
Yes, please.