See customer review: Costa Smeralda

    • Travel Month:
    • August 2024
    • Travel destination:
    • Western Mediterranean

    Questions about the Costa Smeralda

      • How did you like your cabin number 9238?
      • 3 from 5
      • Your comment on cabin 9238:
      • Gorgeous views! We enjoyed the balcony and the extra space so very much! The reason I do not give a higher rating for the cabin is: the cabin's carpet was not clean and had stains on the carpet. We have never stayed at a hotel with a stained carpet and the bathroom needed to be better cleaned. The carpet requires a deep cleaning.
      • How would you rate the selection and quality of the food and beverages offered on the ship Costa Smeralda?
      • 4 from 5
      • How did you like the entertainment program?
      • 3 from 5
      • Would you recommend a cruise with the ship Costa Smeralda to travelers with children?
      • 4 from 5
      • How do you rate the service in the bars and restaurants?
      • 5 from 5
      • What is your overall impression of the ship Costa Smeralda?
      • 3 from 5
      • Would you like to note some more short remarks about the ship Costa Smeralda?
      • We enjoyed the cuisine, the wine and the service, friendly staff, however we would appreciated more variety of the food and clearly the authenticity of the cuisine given the fact that we were traveling through Italy, Spain and France.
        I wish we could give a higher overall rating because we had a good time being together with our relatives, the ship is really nice and the itineary is great but it was extremely crowded, the shows, food variety and autenticity and the cleaning process needs to be improved.

    Questions about the tour operator Costa Cruises

      • How well was the embarkation/disembarkation organized?
      • 4 from 5
      • How would you rate the extra expenses on board (5 = very affordable, 1 = very high)
      • 5 from 5
      • How would you rate the cruise line's shore excursions in terms of quality and value for money?
      • 1 from 5
      • Would you travel again with Costa Cruises?
      • no
      • Comments about Costa Cruises
      • The embarkation process went very well except for one rude person who was directing us to the desk and clearly screaming at us.( she appologized at the end but clearly did not understand nor did she care about our request). We were standing in line and speaking with our relatives and wanted to check in at the same time and desk so we can obtain the same table at the restaurant. We had to go through hoops at the restaurant and finaly we obtained the same table. Being together with our relatives was special to us and the reason we were on Costa and we thank the restaurant for accomodating us even if we did not have dinner together the first night.
        We apreciate the cleaning meassures to be reinforced in the future. The ship was overcrowded and at the end of the cruise everybody was coughing, we did hear coughing spells from all the cabins, at the restaurants , shows or when standing in line, we were enjoying the last few days on the cruise but, of course we all ended up with Covid 19 the next day we left the cruise. We will not consider traveling with Costa again.

    Questions about seascanner.com

      • This was the first cruise that I booked over the internet:
      • yes
      • How satisfied are you with your travel agency seascanner.com?
      • 5 from 5
      • Comments about the service of seascanner.com
      • If we decide to go on a cruise again we can consider booking with seascanner since we enjoyed the booking process. At this time we think we will never go on a cruise again.