See customer review: MSC Orchestra
- Travel Month:
- October/November 2023
- Travel destination:
- Western Mediterranean
- How would you describe your cruise with the ship MSC Orchestra in one sentence?
- Disaster.
- How did you like your cabin number 9094?
- Your comment on cabin 9094:
- Ship speaker not working, had to listen to information on the corridor.
With 2 single beds no space to reach thesecond half of the cabin, balcony included. Otherwise quite clean.
- How would you rate the selection and quality of the food and beverages offered on the ship MSC Orchestra?
- How did you like the entertainment program?
- How much did you like the sports facilities aboard the ship MSC Orchestra?
- How do you rate the service in the bars and restaurants?
- What is your overall impression of the ship MSC Orchestra?
- Would you like to note some more short remarks about the ship MSC Orchestra?
- Elevators out of order, very crowded, waiting time 10+ minutes.
- How satisfied were you with the guest service on the ship?
- How well was the embarkation/disembarkation organized?
- How would you rate the extra expenses on board
- How would you rate the cruise line's shore excursions in terms of quality and value for money?
- Would you travel again with MSC Cruises?
- no
- Comments about MSC Cruises
- What is the role if mandatory health report sobmission together with the ticket at embarcation when MSC does not bother to take a look at at and permits embarcation to clearly heavily infectious deseased passengers? Who are they kidding?! They lost all the trust from us! Never again MSC!
- This was the first cruise that I booked over the internet:
- yes
- How satisfied are you with your travel agency seascanner.com?
- Would you recommend seascanner.com?
- no
- Comments about the service of seascanner.com
- Info provided only in German language - Very problematic, time consuming, unsatisfactory.
Overall impression of your cruise
Questions about the MSC Orchestra
Questions about MSC Cruises
Questions about seascanner.com
Note seascanner.com:
Dear valued customer, thank you very much for your comments. We are very sorry to read that you were not satisfied with your trip. If you would like to send a detailed review, please do not hesitate to send it to us by email. We will then forward this to MSC. With regard to the documents you received from MSC in German, we would like to explain the following. As a German travel agency, we work exclusively with MSC Germany. For this reason, you will receive all documents from MSC in German. Of course, you can still communicate with us in English and we will be happy to help you with anything, such as translations, etc. If you have any questions or wishes, we here for you. Your travel angency Seascanner
Dear valued customer, thank you very much for your comments. We are very sorry to read that you were not satisfied with your trip. If you would like to send a detailed review, please do not hesitate to send it to us by email. We will then forward this to MSC. With regard to the documents you received from MSC in German, we would like to explain the following. As a German travel agency, we work exclusively with MSC Germany. For this reason, you will receive all documents from MSC in German. Of course, you can still communicate with us in English and we will be happy to help you with anything, such as translations, etc. If you have any questions or wishes, we here for you. Your travel angency Seascanner
More Feedback from our customers about this ship (click for details):
Cruise in one sentence:
- Fantastic experience for our 1st time cruisers. Staff so friendly. Food drinks delicious. We had a incredible time on the Msc Orchestra
- Really enjoyable relaxed Cruise and good value for money
- MSC Orchestra Cruise (24.09–01.10) On September 27, at around 9:30 a.m., we called the elevator on deck 11 to go down to deck 5 in order to disembark in Cagliari for a walk. However, something very frightening happened – the elevator got stuck between decks 11 and 10....
- The staff make it special
- Worst cruise ever :)
- Great and Relaxing
- Great.
- Very Good (except for poolside bar service)
- Very enjoyable first cruise experience
- Nice small ship with good food and entertainment.
Ship feedback:
Ship overall:
- improve the payment system on the ship, the service at the pool bar and fix the elevators, we were stuck on the 11th floor, there was no sense of safety and the staff didn’t even apologize
- There was a bad sewage smell at times. Long wait for drinks and coffee. No mint on board for advertised cocktails.
- This was worst cruise we went so far. Food was disaster (cold scramble eggs on breakfast, etc), organisation on ship was a disaster too (stateroom attendant entering cabin at 10pm without even knocking, etc). Like it is hard to find a single positive thing regarding that ship....
- In food if more variety and other cusines can be added
- it was good, only restaurants was overcrouded.
- Poolside bar service, Found most staff very unattentive to queues, I understand that they work long hours and are tired however most of the servers did not even 'look-up' to see who should be served, and just randomly served the person in front of them, which is very annoying when you have stood pat...
- The free coffee that was offered was cold .
- good
- Rough weather prevented us from disembarking in Pomene
Average total ship rating:
3.9 from 5
Yes, please.