See customer review: MSC Grandiosa
- Travel Month:
- January 2022
- Travel destination:
- Western Mediterranean
“We had an enjoyable,safe,calm, comfortable,memorable week.”
Questions about the MSC Grandiosa
- How did you like your cabin number 11208?
- Your comment on cabin 11208:
- The beds were not comfortable at all.
- How would you rate the selection and quality of the food and beverages offered on the ship MSC Grandiosa?
- How did you like the entertainment program?
- How do you rate the service in the bars and restaurants?
- What is your overall impression of the ship MSC Grandiosa?
- Would you like to note some more short remarks about the ship MSC Grandiosa?
- I would like to praise that guests were wearing FFP2 masks, and that masks were given for free.Later we were disappointed to see some guests were wearing ordinary masks and staff were not taking action against these guests.We felt safer by FFP2 masks.
Questions about the tour operator MSC Cruises
- How well was the embarkation/disembarkation organized?
- How satisfied were you with the guest service on the ship?
- How would you rate the extra expenses on board (5 = very affordable, 1 = very high)
- Would you travel again with MSC Cruises?
- yes
- Comments about MSC Cruises
- They do not honour the time given on MSC for me app regarding arrivals in ports and leaving from ports.This really annoys me.
Questions about seascanner.com
- This was the first cruise that I booked over the internet:
- no
- How satisfied are you with your travel agency seascanner.com?
- Would you recommend seascanner.com?
- yes
- Comments about the service of seascanner.com
- I love Seascanner.The only problem I have is that they blame MSC Germany that all correspondence is sent in German.When,whenever I book onboard from future cruise,they tell me that they can send me correspondence in English.Why doesn't Seascanner solve this issue with MSC GERMANY ?
Note seascanner.com:
Due to MSC Cruises selling on different markets, each country is only offering the documents in the language of the selling market. The consultants on board likely have no information about the different travel agents and which market they belong to. Unfortunately we will continue to only receive the tickets in English and all other information from MSC Cruises Germany in German.
Due to MSC Cruises selling on different markets, each country is only offering the documents in the language of the selling market. The consultants on board likely have no information about the different travel agents and which market they belong to. Unfortunately we will continue to only receive the tickets in English and all other information from MSC Cruises Germany in German.
More Feedback from our customers about this ship (click for details):
Cruise in one sentence:
- wonderful
- Klassz
- Fabulously experienced
- fantastic
- Good value
- The cruise felt quite two-fold, but compared to competition rather unfavorable: on some sides it felt very good (fantastic shows, attractive swimming pools) but on the other side rather not pleasant (mediocre and very repeatable food, lack of punctuality, long waiting lines during embarkation, misin...
- It was a nice and funny time for us.
- Great
- Excellent food, facilities and entertainment.
- it was fantastic
Ship feedback:
Ship overall:
- It’s one of the best ship we cruise considering that it’s our second time in this ship, we just enjoyed being in ship, all destinations is the same except Tunisia. We love it.
- Need an english channel on tv,for english speakers,not just sky news ect, some more new films in movie seletion
- Thank you very much for your excellent curtesy and services.
- Well served from the MDR restaurants especially from Tantely and Agung.
- Took to long to order drinks and very full, nowhere to sit and relax in bars. Food really aveage.staff not helpfull
- Food mediocre except in speciality restaurants, service really slow, staff fantastic (apart from Guest Services). Massively overcharged on our bill but thankfully rectified before disembarking. Clean, modern ship but although big, the amenities don't reflect this somehow.
- Compared to Mein Schiff it lacked true Christmas Spirit. The food was very good both in the MDR and in the buffet. The ship itself is super clean and very modern.
- Could do with a little bit more Christmas atmosphere. The decorations looked like they were a bit of a rushed job.
- The service at the bars was slow at times (the bar next to the swarovski stairs on Deck 6 and Bar on Deck 8 outside)....
- Unfriendly and defensive guest relations. Marseille shuttle offered for 16,-- p.p. whilst there was a free port shuttle!!! No kettle available whilst we had this on the Virtuosa on our cruise 3 weeks before (answer guest relations was too dangerous!! Placed a special request and never got an answer....
Average total ship rating:
4.1 from 5