See customer review: MSC Grandiosa
- Travel Month:
- October 2025
- Travel destination:
- Western Mediterranean
“Disaster organization with low service”
- How did you like your cabin number 8068?
- Would you recommend stateroom 8068?
- no
- Your comment on cabin 8068:
- Impossible to store your luggage because under the bed there is bedding etc stored by MSC, supertiny closet which can’t be opened completely. Flor was never cleaned properly. Windows were so dirty you couldn see through
- How would you rate the selection and quality of the food and beverages offered on the ship MSC Grandiosa?
- How did you like the entertainment program?
- How much did you like the sports facilities aboard the ship MSC Grandiosa?
- Would you recommend a cruise with the ship MSC Grandiosa to travelers with children?
- How do you rate the service in the bars and restaurants?
- What is your overall impression of the ship MSC Grandiosa?
- Would you recommend the ship MSC Grandiosa?
- no
- What do you like the most aboard the ship MSC Grandiosa?
- People are treated poorly and nobody cares about passengers, tables in buffetrestaurant and bars were cleaned 1x per day max - always sticky and disgusting.
Reception unwilling and unfriendly. Everything completely overpriced, shows on school-level (paid show was good), entertainment very loud and not inspiring.
The service in our dinner restaurant was friendly (which should be normal)
Transportation and excursions very poorly organized, overpriced and uninspired - no Programms for different targetgroups. People were treated like sheep’s - with a big amount of money you you’ll by friendlyness of the team … in general they just didn’t care.
- Would you like to note some more short remarks about the ship MSC Grandiosa?
- I am quite sure that staff is treated and trained very poorly - just by observing how passengers are treated. We did a lot of cruises - never on such a low cabin class and never in the Mediterranean but this should not effect how you are treated as a person.
- How satisfied were you with the guest service on the ship?
- How well was the embarkation/disembarkation organized?
- How would you rate the extra expenses on board
- How would you rate the cruise line's shore excursions in terms of quality and value for money?
- Would you travel again with MSC Cruises?
- no
- How satisfied are you with your travel agency seascanner.com?
- How was your experience when booking your cruise via our website?
- Would you recommend seascanner.com?
- yes
- Comments about the service of seascanner.com
- Was a Last minute booking and there were no other cabin categories free - the cabin didn’t appear so supersmall on the pic - a warning about the ship and services would have been helpful.
Yes, please.