See customer review: MSC Grandiosa
- Travel Month:
- October 2021
- Travel destination:
- Western Mediterranean
“Very disappointing standard of food, majority of staff unpleasant and unable to leave ship for a week when excursions were sold out.”
- How did you like your cabin number 12324?
- Your comment on cabin 12324:
- Cabin lovely lovely cabin attendant amazing
- How would you rate the selection and quality of the food and beverages offered on the ship MSC Grandiosa?
- How did you like the entertainment program?
- How much did you like the sports facilities aboard the ship MSC Grandiosa?
- How do you rate the service in the bars and restaurants?
- What is your overall impression of the ship MSC Grandiosa?
- Would you like to note some more short remarks about the ship MSC Grandiosa?
- Poor experience
- How satisfied were you with the guest service on the ship?
- How well was the embarkation/disembarkation organized?
- How would you rate the extra expenses on board
- How would you rate the cruise line's shore excursions in terms of quality and value for money?
- Would you travel again with MSC Cruises?
- no
- Comments about MSC Cruises
- Smoke and mirrors. The more pleasant you are to staff to more rude they are to you. It appears that the more rude you are to them the nice they are. Do not rip staff directly, they won't talk to you after that.
- How satisfied are you with your travel agency seascanner.com?
- Comments about the service of seascanner.com
- Very slow communication
Questions about the MSC Grandiosa
Questions about MSC Cruises
Questions about seascanner.com
Note seascanner.com:
Due to the increased complexity of each individual booking and, as a result, an increased volume of telephone and e-mails, we ask for your understanding that our response times are unfortunately currently a little longer than you are used to from us.
Due to the increased complexity of each individual booking and, as a result, an increased volume of telephone and e-mails, we ask for your understanding that our response times are unfortunately currently a little longer than you are used to from us.
More Feedback from our customers about this ship (click for details):
Ship overall:
- I am quite sure that staff is treated and trained very poorly - just by observing how passengers are treated. We did a lot of cruises - never on such a low cabin class and never in the Mediterranean but this should not effect how you are treated as a person.
- 1. The routines established for managing the passengers worked very well. Our cards gave us access to whatever we needed and we were checked onto the ship, off the ship for excursions, and back onboard the ship at the end. ....
- It was great trip for us, however, for next vouyage I will try another new ship and route.
- I would like to thank Abdul ( our waiter from the restaurant La Loggia) for the excellent service!
- It’s one of the best ship we cruise considering that it’s our second time in this ship, we just enjoyed being in ship, all destinations is the same except Tunisia. We love it.
- Need an english channel on tv,for english speakers,not just sky news ect, some more new films in movie seletion
- Thank you very much for your excellent curtesy and services.
- Well served from the MDR restaurants especially from Tantely and Agung.
- Took to long to order drinks and very full, nowhere to sit and relax in bars. Food really aveage.staff not helpfull
- Food mediocre except in speciality restaurants, service really slow, staff fantastic (apart from Guest Services). Massively overcharged on our bill but thankfully rectified before disembarking. Clean, modern ship but although big, the amenities don't reflect this somehow.
Cruise in one sentence:
- Disaster organization with low service
- It was okay but very crowded and very difficult to find your way around the ship.
- We had a great time on the Cruise. We enjoyed the ship and its facilities and we enjoyed the guided tours that we took. We would consider MSC for another cruise.
- It was great with some down sides!
- Amazing
- Fantastic
- wonderful
- Klassz
- Fabulously experienced
- fantastic
Ship feedback:
- People are treated poorly and nobody cares about passengers, tables in buffetrestaurant and bars were cleaned 1x per day max - always sticky and disgusting. Reception unwilling and unfriendly....
- The very friendly and helpful staff are exceptional.
- 3. Staff throughout the ship were helpful and polite. a. Special mention: (a) the Doctor and her staff in the medical center were extremely competent, and were sympathetic. (b) Our room steward Stanley learned our names and greeted us warmly whenever our paths crossed. 4. Food and restaurants: a....
- Theatre shows and staff
- Atmosphere
- Galleria
- food
Average total ship rating:
4.0 from 5
Yes, please.