See customer review: MSC Grandiosa
- Travel Month:
- January 2020
- Travel destination:
- Western Mediterranean
“the ship is beautiful but we had a disservice that ruined the holiday”
- How did you like your cabin number 8155?
- Your comment on cabin 8155:
- the cabin was wrong: we were 4 but there were only 2 beds !!
- How would you rate the selection and quality of the food and beverages offered on the ship MSC Grandiosa?
- How did you like the entertainment program?
- How much did you like the sports facilities aboard the ship MSC Grandiosa?
- Would you recommend a cruise with the ship MSC Grandiosa to travelers with children?
- How do you rate the service in the bars and restaurants?
- What is your overall impression of the ship MSC Grandiosa?
- How well was the embarkation/disembarkation organized?
- How would you rate the extra expenses on board
- Would you travel again with MSC Cruises?
- yes
- Comments about MSC Cruises
- I have done many cruises with MSC so I have an excellent judgment and I will not change it, but if I had to rely on this cruise based on the disservice, the judgment would be bad
- This was the first cruise that I booked over the internet:
- no
- How satisfied are you with your travel agency seascanner.com?
- Comments about the service of seascanner.com
- for this reservation the rating is not good because you didn't realize you had assigned me a double cabin even if there were 4 of us, and unfortunately we only had this bad surprise when we were already on board !!
Questions about the MSC Grandiosa
Questions about MSC Cruises
Questions about seascanner.com
Note seascanner.com:
We booked a cabin for 4 Persons. It is generally not possible to book 4 Persons in a cabin which is only made up for 2 Persons. MSC Cruises is already informed about this case and we will take care about this matter.
We booked a cabin for 4 Persons. It is generally not possible to book 4 Persons in a cabin which is only made up for 2 Persons. MSC Cruises is already informed about this case and we will take care about this matter.
More Feedback from our customers about this ship (click for details):
Ship overall:
- I am quite sure that staff is treated and trained very poorly - just by observing how passengers are treated. We did a lot of cruises - never on such a low cabin class and never in the Mediterranean but this should not effect how you are treated as a person.
- 1. The routines established for managing the passengers worked very well. Our cards gave us access to whatever we needed and we were checked onto the ship, off the ship for excursions, and back onboard the ship at the end. ....
- It was great trip for us, however, for next vouyage I will try another new ship and route.
- I would like to thank Abdul ( our waiter from the restaurant La Loggia) for the excellent service!
- It’s one of the best ship we cruise considering that it’s our second time in this ship, we just enjoyed being in ship, all destinations is the same except Tunisia. We love it.
- Need an english channel on tv,for english speakers,not just sky news ect, some more new films in movie seletion
- Thank you very much for your excellent curtesy and services.
- Well served from the MDR restaurants especially from Tantely and Agung.
- Took to long to order drinks and very full, nowhere to sit and relax in bars. Food really aveage.staff not helpfull
- Food mediocre except in speciality restaurants, service really slow, staff fantastic (apart from Guest Services). Massively overcharged on our bill but thankfully rectified before disembarking. Clean, modern ship but although big, the amenities don't reflect this somehow.
Cruise in one sentence:
- Disaster organization with low service
- It was okay but very crowded and very difficult to find your way around the ship.
- We had a great time on the Cruise. We enjoyed the ship and its facilities and we enjoyed the guided tours that we took. We would consider MSC for another cruise.
- It was great with some down sides!
- Amazing
- Fantastic
- wonderful
- Klassz
- Fabulously experienced
- fantastic
Ship feedback:
- People are treated poorly and nobody cares about passengers, tables in buffetrestaurant and bars were cleaned 1x per day max - always sticky and disgusting. Reception unwilling and unfriendly....
- The very friendly and helpful staff are exceptional.
- 3. Staff throughout the ship were helpful and polite. a. Special mention: (a) the Doctor and her staff in the medical center were extremely competent, and were sympathetic. (b) Our room steward Stanley learned our names and greeted us warmly whenever our paths crossed. 4. Food and restaurants: a....
- Theatre shows and staff
- Atmosphere
- Galleria
- food
Average total ship rating:
4.0 from 5
Yes, please.