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See customer review: Queen Mary 2

    • Travel Month:
    • April/May 2019
    • Travel destination:
    • Transatlantic

    Questions about the Queen Mary 2

      • How did you like your cabin no. 11112?
      • 5 from 5
      • Your comment about your cabin?
      • great stateroom, with a lot of space for everything.
        and the balcony just perfect too.
      • How do you rate the cuisine/the food and beverages offered on the Queen Mary 2?
      • 5 from 5
      • How did you like the entertainment program?
      • 5 from 5
      • How do you rate the service in the restaurant, cabin and bars?
      • 5 from 5
      • Please give an overall rating of the ship Queen Mary 2
      • 5 from 5
      • Would you like to note some short remarks about the Queen Mary 2?
      • it is a fantastic crossing, I thoughtonce in a life time, but am actually sure to be back.

    Questions about the tour operator Cunard Line

      • How well was the embarkation organized?
      • 5 from 5
      • How satisfied were you with the tour operator guide on board?
      • 4 from 5
      • How do you rate the extra expenses on board (1=very affordable, 5=very high)
      • 2 from 5
      • Would you travel again with Cunard Line?
      • yes
      • Comments about Cunard Line
      • the wifi pricing was very high indeed and unreliable on top. it can be done better and cheaper.

    Questions about

      • This was the first cruise that I booked over the Internet
      • yes
      • How satisfied were you with the handling of your booking by
      • 4 from 5
      • Would you book again with
      • yes
      • Comments about the service of
      • overall satisfied, but some lack of communication around for instance insurance questions. I would advice you to re-ask the client if they did not book an insurance.
        And as the bookings are often made well in advance, a recap midway from your part with a timeline about last payments, tickets aso would be appreciated.
    Thank you very much for your feedback. We always send an insurance offer together with the first booking confirmation. It always makes sense to book an insurance directly after booking. Unfortunately, you announced the interest of insurance too late. An insurance can not be booked 19 days before departure. Before we charge a payment from the credit card, we send an email a few days before to our customers and inform them that the payment will be charged soon. We receive travel documents from the cruise line about three weeks before departure. Our customer always receive an information about travel documents with the first booking confirmation.

    More Feedback from our customers about this ship (click for details):

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