See customer review: Queen Mary 2
- Travel Month:
- April/May 2019
- Travel destination:
- Transatlantic
Questions about the Queen Mary 2
- How did you like your cabin no. 11112?
- Your comment about your cabin?
- great stateroom, with a lot of space for everything.
and the balcony just perfect too.
- How do you rate the cuisine/the food and beverages offered on the Queen Mary 2?
- How did you like the entertainment program?
- How do you rate the service in the restaurant, cabin and bars?
- Please give an overall rating of the ship Queen Mary 2
- Would you like to note some short remarks about the Queen Mary 2?
- it is a fantastic crossing, I thoughtonce in a life time, but am actually sure to be back.
Questions about the tour operator Cunard Line
- How well was the embarkation organized?
- How satisfied were you with the tour operator guide on board?
- How do you rate the extra expenses on board (1=very affordable, 5=very high)
- Would you travel again with Cunard Line?
- yes
- Comments about Cunard Line
- the wifi pricing was very high indeed and unreliable on top. it can be done better and cheaper.
Questions about seascanner.com
- This was the first cruise that I booked over the Internet
- yes
- How satisfied were you with the handling of your booking by seascanner.com?
- Would you book again with seascanner.com?
- yes
- Comments about the service of seascanner.com
- overall satisfied, but some lack of communication around for instance insurance questions. I would advice you to re-ask the client if they did not book an insurance.
And as the bookings are often made well in advance, a recap midway from your part with a timeline about last payments, tickets aso would be appreciated.
Note seascanner.com:
Thank you very much for your feedback. We always send an insurance offer together with the first booking confirmation. It always makes sense to book an insurance directly after booking. Unfortunately, you announced the interest of insurance too late. An insurance can not be booked 19 days before departure. Before we charge a payment from the credit card, we send an email a few days before to our customers and inform them that the payment will be charged soon. We receive travel documents from the cruise line about three weeks before departure. Our customer always receive an information about travel documents with the first booking confirmation.
Thank you very much for your feedback. We always send an insurance offer together with the first booking confirmation. It always makes sense to book an insurance directly after booking. Unfortunately, you announced the interest of insurance too late. An insurance can not be booked 19 days before departure. Before we charge a payment from the credit card, we send an email a few days before to our customers and inform them that the payment will be charged soon. We receive travel documents from the cruise line about three weeks before departure. Our customer always receive an information about travel documents with the first booking confirmation.
More Feedback from our customers about this ship (click for details):
Cruise in one sentence:
- Very nice ship, good food and plenty to do aboard if you so wish (it was a tranatlantic crossing)
- Excellent cruise with great service
- Crossing the Atlantic Ocean in a luxury ship
- Happy with the mini-cruise
- The best transatlantic cruise liner.
- Most unique and enjoyable
- Ship is nice but food definitely needs severe improvement. This was compensated by the professionalism and kindness from some of the crew.
- Wonderful
- Enjoyed it tremendously!
- Enjoyable and relaxing voyage with beautiful ports to visit and coastlines to admire.
Remarks Cabin:
- Far forward cabin on the highest deck (deck 13) so more motion though the ship is very stable and a long way to the restaurant on deck 2 astern....
- spacious, all worked well
- No garish colors
- There was a cabin change and we were allocated with suite 9024 so not as spectacular as initially allocated and expected. Suite was nice and clean. Storage facilities were more than adequate. Bathroom was of a very good size with nice amenities.
- It was good... The ship is amazing but the cabin was not so much different from other cruise ships....
- Could not fault the cleanliness and size. Slight niggle about replacement of soap containers when empty. Steward was friendly and attentive to our needs.
- Comfortable, terrific bed and with a great butler and assistant
- The cabin bathroom had unpleasant odor. Our steward did his best in order to remove it however without any improvement. Our complain had been accepted and next day we moved to the state room on the deck 6 which bathroom was as expected on QM2....
- Very good location near the scenic elevator and the front of the ship. Water flow in the bathroom (bathtub) was a bit weaker than in other cabins, but not a concern.
- Very central location. Staircase led right down to the Royal Court Theatre. If paying very close attention, it was possible to hear the occasional "ding" from the elevator across the hallway.
Ship overall:
- The beverage package has illogic rules
- Evening theater shows were scheduled too late
- This is a beautiful ship. However the food was so mediocre that I would be reluctant to book it again on a 7+ day cruise. We attended a Tango class which was just great ! The evening show was also outstanding.
- The ship is a category on its own. Love it! I was surprised that Cunard did not notice our granddaughter's birthday while on ship. she seems to have been a little disappointed since Cunard sent me birthday wishes note every year for years and years in the past....
- Comfortable and friendly ship. Fellow guests charming.
- Highly recommend travelling in the grills. The service in the restaurant/lounge is simply oustanding.
- A lot of things to do and see.
- The Queen Mary 2 is kept in a pristine condition, very clean well run and the term "ship shape" comes to mind. We have been reccommending the QM2. We are busy trying to plan our next trip.
- She is a wonderful ship for that transatlantic cruise.
- The facilities, cuisine and service were all excellent and to be highly commended
Average total ship rating:
3.9 from 5