See customer review: Queen Mary 2
- Travel Month:
- April/May 2019
- Travel destination:
- Transatlantic
Questions about the Queen Mary 2
- How did you like your cabin number 11112?
- Your comment on cabin 11112:
- great stateroom, with a lot of space for everything.
and the balcony just perfect too.
- How would you rate the selection and quality of the food and beverages offered on the ship Queen Mary 2?
- How did you like the entertainment program?
- How do you rate the service in the bars and restaurants?
- What is your overall impression of the ship Queen Mary 2?
- Would you like to note some more short remarks about the ship Queen Mary 2?
- it is a fantastic crossing, I thoughtonce in a life time, but am actually sure to be back.
Questions about the tour operator Cunard Line
- How well was the embarkation/disembarkation organized?
- How satisfied were you with the guest service on the ship?
- How would you rate the extra expenses on board (5 = very affordable, 1 = very high)
- Would you travel again with Cunard Line?
- yes
- Comments about Cunard Line
- the wifi pricing was very high indeed and unreliable on top. it can be done better and cheaper.
Questions about seascanner.com
- This was the first cruise that I booked over the internet:
- yes
- How satisfied are you with your travel agency seascanner.com?
- Would you recommend seascanner.com?
- yes
- Comments about the service of seascanner.com
- overall satisfied, but some lack of communication around for instance insurance questions. I would advice you to re-ask the client if they did not book an insurance.
And as the bookings are often made well in advance, a recap midway from your part with a timeline about last payments, tickets aso would be appreciated.
Note seascanner.com:
Thank you very much for your feedback. We always send an insurance offer together with the first booking confirmation. It always makes sense to book an insurance directly after booking. Unfortunately, you announced the interest of insurance too late. An insurance can not be booked 19 days before departure. Before we charge a payment from the credit card, we send an email a few days before to our customers and inform them that the payment will be charged soon. We receive travel documents from the cruise line about three weeks before departure. Our customer always receive an information about travel documents with the first booking confirmation.
Thank you very much for your feedback. We always send an insurance offer together with the first booking confirmation. It always makes sense to book an insurance directly after booking. Unfortunately, you announced the interest of insurance too late. An insurance can not be booked 19 days before departure. Before we charge a payment from the credit card, we send an email a few days before to our customers and inform them that the payment will be charged soon. We receive travel documents from the cruise line about three weeks before departure. Our customer always receive an information about travel documents with the first booking confirmation.
More Feedback from our customers about this ship (click for details):
Cruise in one sentence:
- The Cruise of Living Dead.
- Amazing experience from start to end.
- Relaxing and enjoyable,on outward trip to New York.
- Food surprisingly bland, Service excellent.
- Perfect!
- Excellent looking forward to my next Cunard Cruise perhaps on a different Cunard ship.
- It was worth the experience of a short trip but I wouldn't like to have done a longer cruise. Ship is old and outdated.
- Didn't live up to previous memories
Ship overall:
- Age of Guests....
- Great ship slightly dated and worn
- We thoroughly enjoyed our dining at the Britannia every night. We tried the buffet at King's Court one night but we didn't really like what was on offer. Perhaps it's a hit and miss with the buffet, but the Britannia definitely never disappoints....
- Having travelled on the Queen Elizabeth, and taking into account that the Queen Mary 2 is a liner and not a cruise ship, I found the ship more difficult to navigate through.
- Would have liked more variety of entertainment in bars.
Average total ship rating:
4.1 from 5