See customer review: Norwegian Epic 

    • Travel Month:
    • September 2012
    • Travel destination:
    • Western Mediterranean

    “It was nice but with respect to the entertainment, I have been on better cruises with other cruise companies.”

Questions about the Norwegian Epic

    • How did you like your cabin no. 9209?
    • 4 from 5
    • Your comment about your cabin?
    • The cabin was a little tight, especially in light of the fact that we had a child and needed to use a push chair.
    • How do you rate the cuisine/the food and beverages offered on the Norwegian Epic?
    • 5 from 5
    • How did you like the entertainment program?
    • 2 from 5
    • If you traveled with children: Was the cruise child-friendly?
    • 2 from 5
    • How do you rate the service in the restaurant, cabin and bars?
    • 5 from 5
    • Please give an overall rating of the ship Norwegian Epic
    • 4 from 5
    • Would you like to note some short remarks about the Norwegian Epic?
    • The Epic is a beautiful ship but the bathing facilities in the stateroom were ackward and not very convenient. The sink was far too small and there wasn't very much privacy when using the facilities.

Questions about the tour operator Norwegian Cruise Line

    • How well was the embarkation organized?
    • 5 from 5
    • Would you travel again with Norwegian Cruise Line?
    • no
    • Comments about Norwegian Cruise Line
    • I'm not saying that I didn't enjoy the cruise, I did but there were some things that I didn't like. The first being the way the toilet facilities were configured in the stateroom, the second dealt with the shows on offer in the evening. There wasn't very much in terms of variety. In previous cruises I had taken there was a different show, that a family could watch, every night. This wasn't the case onboard the Epic so it made the evening somewhat boring when one watched the two shows on offer. How much time can one spend in a bar with a child before he gets bored? The other thing I didn't like dealt with getting of the ship at each port. There were some ports where we had to pay for a shuttle to take us to the city centre. This was not indicated to us whilst we were choosing which ship to cruise on. I believe that if one is paying so much money to take a cruise, the least the line could do is offer complimentary shuttle service to those just going to the city centre.
      Finally, no free wi-fi on board the ship. Very, very disappointing. I mean $100 for 250 minutes is highway robbery. I could expect to pay something 10 -15 years ago when the Internet was still something new, but today the Internet has become an integral part of people's lives, expecting them to pay for a connection on their phone or tablet is unacceptable. If one has to use their Internet cafe to access, then yes, one should pay, but not if one has a machine that can access the Net. This was a common complaint I heard when speaking to others onbaord the ship.

Questions about

    • This was the first cruise that I booked over the Internet
    • yes
    • How satisfied were you with the handling of your booking by
    • 5 from 5
    • Would you book again with
    • yes
    • Comments about the service of
    • Very efficient. Loved the quickness of the communication. One small constructive comment...offer onboard credit in your cruise packages. I spoke to some others on the ship who had booked with other Internet cruise providers. They came on board with at least $200 in on board credit and when I had enquired about this with the ship's guest service, I was told that this credit is offered by the travel agents and not by the cruise company itself.

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