See customer review: MSC Virtuosa
- Travel Month:
- April 2022
- Travel destination:
- Orient
“Ryanair of the cruises.”
Questions about the MSC Virtuosa
- How did you like your cabin number 9119?
- How would you rate the selection and quality of the food and beverages offered on the ship MSC Virtuosa?
- How did you like the entertainment program?
- How much did you like the sports facilities aboard the ship MSC Virtuosa?
- How do you rate the service in the bars and restaurants?
- What is your overall impression of the ship MSC Virtuosa?
Questions about the tour operator MSC Cruises
- How well was the embarkation/disembarkation organized?
- How satisfied were you with the guest service on the ship?
- How would you rate the extra expenses on board (5 = very affordable, 1 = very high)
- How would you rate the cruise line's shore excursions in terms of quality and value for money?
- Would you travel again with MSC Cruises?
- no
Questions about seascanner.com
- This was the first cruise that I booked over the internet:
- no
- How satisfied are you with your travel agency seascanner.com?
- Would you recommend seascanner.com?
- yes
- Comments about the service of seascanner.com
- The service was in general good however I had 2 issues. One is that I was never told that the check-in time for the luggage was at 3pm even though the ship was leaving at 11pm from Jeddah (we made it by luck). Also I wanted to speak to one of the representatives of Seascanner one day before the trip, on COVID procedures and I tried to call various times with no answer. Then I decided to send to Seascanner to contact me back by a phone call before the trip and I was contacted back by an email when the cruise already left the port.
Note seascanner.com:
We did not have the Information regarding the check-in time for the luggage from MSC Cruises. Otherwise we would have informed our clients. We are reachable from 10 a.m. until 18.00 p.m. during the week. Due to Covid-19, the related increased complexity of every single booking and the therefore extremely increased amount of calls and e-mails we are not able to answer all E-Mails within short time. We need 24 Hours for answering.
We did not have the Information regarding the check-in time for the luggage from MSC Cruises. Otherwise we would have informed our clients. We are reachable from 10 a.m. until 18.00 p.m. during the week. Due to Covid-19, the related increased complexity of every single booking and the therefore extremely increased amount of calls and e-mails we are not able to answer all E-Mails within short time. We need 24 Hours for answering.
More Feedback from our customers about this ship (click for details):
Cruise in one sentence:
- Meeldiv.
- okay
- Absolutely amazing ship, can't fault anything. The staff and food was amazing.
- great cruise
- Big beautiful ship, excellent service
- It was amazing. The facilities, the service, the entertainment were absolutely great. Thank you MSC!!!
- Amazing and Fantastic cruise
- Disaster with check-in, waiting in lines to get solved some problems but finally you take only good memories with you.
- It was much worse than I expected
- Good overall
Ship overall:
- There were members of staff that went above and beyond, and made our first cruise experience all the more special and enjoyable. I would like an email directly from MSC so I can give this feedback regarding specific members of staff to show our appreciation of them
- GOOD SERVICE NICE FOOD
- Many thanks to our waiters Sudanta Ketut (Indonesia) and ass.waiter Riky Gede (Indonesia). They were fantastic!bravo!
- Dinner serving was very slow compared to other tables. In buffet seems there was not enough staff as tables stayed uncle and for long time.
- Service in the restaurant and bars were slow.
- Very nice ship, staff excellent. Food in main dining could be a lot better. Entertainment good but repetitive.
- Not equipped to handle the amount of people on board. Waiting times long, very hard or even impossible to find a seat, pool lounger, place at a bar.
- Restuarant service very good as was cabin, but waiting more than 30 minutes to get a drink was poor compared to previous cruise on same ship....
- Bar service was terrible, waited over an hour some times for drinks. Had to prove we had drinks package and couldn’t order for others in our party - one card should be enough when ordering for our party, not 4 or 6 cards needed each time....
- The bar waiters always serving with a smile.big shout out to Maruti and his team in the Blue Danube restaurant for serving us the best they could .
Average total ship rating:
4.0 from 5