See customer review: MSC Virtuosa
- Travel Month:
- September/October 2021
- Travel destination:
- Western Mediterranean
“Last minute itinerary change that ruined great holidays”
Questions about the MSC Virtuosa
- Your comment on cabin 14083:
- I did not go to the cruise after MSC changed itinerary
- Would you like to note some more short remarks about the ship MSC Virtuosa?
- I did not go to the cruise after MSC changed itinerary
Questions about the tour operator MSC Cruises
- Would you travel again with MSC Cruises?
- no
- Comments about MSC Cruises
- MSC Cruises changed itinerary and does not want to give me my money back - so I am not recommending them
Questions about seascanner.com
- How satisfied are you with your travel agency seascanner.com?
- Would you recommend seascanner.com?
- no
- Comments about the service of seascanner.com
- Seascanner's handling of itinerary change was very poor and resulted in me losing my money
Note seascanner.com:
As an intermediary we have no influence in the cancellation fees that MSC Cruises charges. We have forwarded your requests several times to MSC Cruises and have received feedback multiple times that the change were not considered significant. Therefore a free cancellation of your cruise was not possible. The obligingness of MSC Cruises out of goodwill was not accepted by you.
As an intermediary we have no influence in the cancellation fees that MSC Cruises charges. We have forwarded your requests several times to MSC Cruises and have received feedback multiple times that the change were not considered significant. Therefore a free cancellation of your cruise was not possible. The obligingness of MSC Cruises out of goodwill was not accepted by you.
More Feedback from our customers about this ship (click for details):
Cruise in one sentence:
- Meeldiv.
- okay
- Absolutely amazing ship, can't fault anything. The staff and food was amazing.
- great cruise
- Big beautiful ship, excellent service
- It was amazing. The facilities, the service, the entertainment were absolutely great. Thank you MSC!!!
- Amazing and Fantastic cruise
- Disaster with check-in, waiting in lines to get solved some problems but finally you take only good memories with you.
- It was much worse than I expected
- Good overall
Ship overall:
- There were members of staff that went above and beyond, and made our first cruise experience all the more special and enjoyable. I would like an email directly from MSC so I can give this feedback regarding specific members of staff to show our appreciation of them
- GOOD SERVICE NICE FOOD
- Many thanks to our waiters Sudanta Ketut (Indonesia) and ass.waiter Riky Gede (Indonesia). They were fantastic!bravo!
- Dinner serving was very slow compared to other tables. In buffet seems there was not enough staff as tables stayed uncle and for long time.
- Service in the restaurant and bars were slow.
- Very nice ship, staff excellent. Food in main dining could be a lot better. Entertainment good but repetitive.
- Not equipped to handle the amount of people on board. Waiting times long, very hard or even impossible to find a seat, pool lounger, place at a bar.
- Restuarant service very good as was cabin, but waiting more than 30 minutes to get a drink was poor compared to previous cruise on same ship....
- Bar service was terrible, waited over an hour some times for drinks. Had to prove we had drinks package and couldn’t order for others in our party - one card should be enough when ordering for our party, not 4 or 6 cards needed each time....
- The bar waiters always serving with a smile.big shout out to Maruti and his team in the Blue Danube restaurant for serving us the best they could .
Average total ship rating:
4.0 from 5