“Great food, but poor entertainment.”

Questions about the AIDAcosma

• • How did you like your cabin number 10192?
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• • Would you recommend stateroom 10192?
  • yes
• • Your comment on cabin 10192:
  • This was probably the smallest cabin I ever had in all the over 15 cruises I did, there was no desk or chair in the cabin (just bed and wardrobe)
• • How would you rate the selection and quality of the food and beverages offered on the ship AIDAcosma?
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• • How did you like the entertainment program?
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• • How much did you like the sports facilities aboard the ship AIDAcosma?
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• • How would you rate the wellness area on board?
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• • Would you recommend a cruise with the ship AIDAcosma to travelers with children?
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• • How do you rate the service in the bars and restaurants?
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• • What is your overall impression of the ship AIDAcosma?
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• • Would you recommend the ship AIDAcosma?
  • yes
• • What do you like the most aboard the ship AIDAcosma?
  • Options of different included restaurants and buffet.
• • Would you like to note some more short remarks about the ship AIDAcosma?
  • They offer late check-out for 35 euro per person for until abount 4pm (not the cabin, just day stay onboard), we all paid for the late check-out for all the 8 passengers I had. at around lunch time we all started to get calls from unkown numbers, after 3 calls I decided to answer and it was from AIDA asking us to leave the ship very rude, telling us that we should had left the ship by 10.30am, the person who called was very rude and did not even let me speak. I after that I told her I had paid for late disembarkation. I went to reception and they told me the call was a mistake, they told me that the staff who called us did not check the system. They never apologised, they just said the calls were a mistake and that we could stay until 4.
    I never had such bad customer service onboard before, I was considering booking a 14 nights Asia with AIDA, but I think I will search for another provider.

Questions about AIDA Cruises

• • How satisfied were you with the guest service on the ship?
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• • How well was the embarkation/disembarkation organized?
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• • How would you rate the extra expenses on board
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• • Would you travel again with AIDA Cruises?
  • yes

Questions about seascanner.com

• • How satisfied are you with your travel agency seascanner.com?
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• • How was your experience when booking your cruise via our website?
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• • How did you feel about the personal service provided for your booking?
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• • Would you recommend seascanner.com?
  • yes
• • Comments about the service of seascanner.com
  • As usual, the best website to book cruises with, I am always recommending to everyone that asks me how I book cruises.