See customer review: MSC Orchestra
- Travel Month:
- April 2024
- Travel destination:
- Western Mediterranean
“Very enjoyable first cruise experience”
- How did you like your cabin number 11124?
- Your comment on cabin 11124:
- Lovely size, mirrors and toilet size
The shower could be slightly bigger
- How would you rate the selection and quality of the food and beverages offered on the ship MSC Orchestra?
- How did you like the entertainment program?
- How much did you like the sports facilities aboard the ship MSC Orchestra?
- How do you rate the service in the bars and restaurants?
- What is your overall impression of the ship MSC Orchestra?
- How satisfied were you with the guest service on the ship?
- How well was the embarkation/disembarkation organized?
- How would you rate the extra expenses on board
- How would you rate the cruise line's shore excursions in terms of quality and value for money?
- Would you travel again with MSC Cruises?
- yes
- Comments about MSC Cruises
- In my opinion the shore excursions were overpriced. I did some of the same ones by myself paying half the price
- This was the first cruise that I booked over the internet:
- yes
- How satisfied are you with your travel agency seascanner.com?
- Would you recommend seascanner.com?
- no
- Comments about the service of seascanner.com
- Seascanner is a German company that I was not aware of which made things hard for me as non German speaker. The website was all in English then after the booking was paid, you start receiving all the booking information in German, including PDF docs that I found very hard to put on Google translator to translate.
the customer service team did reply quickly to all my 10+ emails and was patient with me.
The hardest was that when on MSC website (for adding drinks or an internet package) it had to be on the German website as the booking number was not recognised on the English MSC website.
The cruise days were fab but the days before and the uncertainty of the information received in another language were not enjoyable at all. I am not sure I would book with Seascanner again.
Questions about the MSC Orchestra
Questions about MSC Cruises
Questions about seascanner.com
Note seascanner.com:
Thank you for your feedback. We have informed our clients before a binding booking that all informations will be in German. We did that several times even after the final booking with instructions how to Log-In for the payment.
Thank you for your feedback. We have informed our clients before a binding booking that all informations will be in German. We did that several times even after the final booking with instructions how to Log-In for the payment.
More Feedback from our customers about this ship (click for details):
Cruise in one sentence:
- Fantastic experience for our 1st time cruisers. Staff so friendly. Food drinks delicious. We had a incredible time on the Msc Orchestra
- Really enjoyable relaxed Cruise and good value for money
- MSC Orchestra Cruise (24.09–01.10) On September 27, at around 9:30 a.m., we called the elevator on deck 11 to go down to deck 5 in order to disembark in Cagliari for a walk. However, something very frightening happened – the elevator got stuck between decks 11 and 10....
- The staff make it special
- Worst cruise ever :)
- Great and Relaxing
- Great.
- Very Good (except for poolside bar service)
- Nice small ship with good food and entertainment.
Ship feedback:
Ship overall:
- improve the payment system on the ship, the service at the pool bar and fix the elevators, we were stuck on the 11th floor, there was no sense of safety and the staff didn’t even apologize
- There was a bad sewage smell at times. Long wait for drinks and coffee. No mint on board for advertised cocktails.
- This was worst cruise we went so far. Food was disaster (cold scramble eggs on breakfast, etc), organisation on ship was a disaster too (stateroom attendant entering cabin at 10pm without even knocking, etc). Like it is hard to find a single positive thing regarding that ship....
- In food if more variety and other cusines can be added
- it was good, only restaurants was overcrouded.
- Poolside bar service, Found most staff very unattentive to queues, I understand that they work long hours and are tired however most of the servers did not even 'look-up' to see who should be served, and just randomly served the person in front of them, which is very annoying when you have stood pat...
- The free coffee that was offered was cold .
- good
- Elevators out of order, very crowded, waiting time 10+ minutes.
- Rough weather prevented us from disembarking in Pomene
Average total ship rating:
3.9 from 5
Yes, please.