“Very enjoyable first cruise experience”

Questions about the MSC Orchestra

• • How did you like your cabin number 11124?
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• • Your comment on cabin 11124:
  • Lovely size, mirrors and toilet size
    The shower could be slightly bigger
• • How would you rate the selection and quality of the food and beverages offered on the ship MSC Orchestra?
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• • How did you like the entertainment program?
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• • How much did you like the sports facilities aboard the ship MSC Orchestra?
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• • How do you rate the service in the bars and restaurants?
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• • What is your overall impression of the ship MSC Orchestra?
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Questions about the tour operator MSC Cruises

• • How well was the embarkation/disembarkation organized?
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• • How satisfied were you with the guest service on the ship?
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• • How would you rate the extra expenses on board (5 = very affordable, 1 = very high)
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• • How would you rate the cruise line's shore excursions in terms of quality and value for money?
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• • Would you travel again with MSC Cruises?
  • yes
• • Comments about MSC Cruises
  • In my opinion the shore excursions were overpriced. I did some of the same ones by myself paying half the price

Questions about seascanner.com

• • This was the first cruise that I booked over the internet:
  • yes
• • How satisfied are you with your travel agency seascanner.com?
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• • Would you recommend seascanner.com?
  • no
• • Comments about the service of seascanner.com
  • Seascanner is a German company that I was not aware of which made things hard for me as non German speaker. The website was all in English then after the booking was paid, you start receiving all the booking information in German, including PDF docs that I found very hard to put on Google translator to translate.
    the customer service team did reply quickly to all my 10+ emails and was patient with me.
    The hardest was that when on MSC website (for adding drinks or an internet package) it had to be on the German website as the booking number was not recognised on the English MSC website.
    The cruise days were fab but the days before and the uncertainty of the information received in another language were not enjoyable at all. I am not sure I would book with Seascanner again.