See customer review: AIDAperla

“The cruise with AIDAperla was, on the whole, a wonderful experience”

- How did you like your cabin number 8214?
- Your comment on cabin 8214:
- Cabin was comfortable for a family of 5 and always clean
- How would you rate the selection and quality of the food and beverages offered on the ship AIDAperla?
- How did you like the entertainment program?
- How much did you like the sports facilities aboard the ship AIDAperla?
- Would you recommend a cruise with the ship AIDAperla to travelers with children?
- How do you rate the service in the bars and restaurants?
- What is your overall impression of the ship AIDAperla?
- Would you like to note some more short remarks about the ship AIDAperla?
- The evening entertainment/shows can be improved. Otherwise, everything was positive. I also suggest that important notifications are also provided in English.

- How well was the embarkation/disembarkation organized?
- How satisfied were you with the guest service on the ship?
- Would you travel again with AIDA Cruises?
- yes
- Comments about AIDA Cruises
- Overall, I have very positive comments and feedback about AIDA cruises. The only negative comment was our experience following disembarkation. We had prepaid for a return transfer to the Hamburg train station and were told on board that the last transfer would be at 14:30 (we had booked a day cabin on the last day). We disembarked at 14:00 but the AIDA representative on shore was hopeless. She told us that there were some traffic disruptions due to the music festival (on 4 AUG), which we understood, but could not answer any of our questions. We felt completely stranded and the level of customer care by the AIDA rep left much to be desired. This contrasted sharply with the rest of our experience with AIDA and regretfully we ended the cruise on a bad taste. She was about to make us take an expensive taxi but luckily the AIDA coach to Hamburg Hbf turned up in time. Please convey this feedback to AIDA.