See customer review: Brilliance of the Seas

    • Travel Month:
    • September 2016
    • Travel destination:
    • Mediterranean

    “Lovely ship, great ports of call, and mainly courteous, helpful staff - all except for one rude, pointless and humiliating security bag check on leaving the ship at the port of Ravenna.”

Questions about the Brilliance of the Seas

    • How did you like your cabin number 8586?
    • 4 from 5
    • Your comment on cabin 8586:
    • It was adequate, but nothing really special and required some updating of decor.
    • How would you rate the selection and quality of the food and beverages offered on the ship Brilliance of the Seas?
    • 4 from 5
    • How did you like the entertainment program?
    • 4 from 5
    • How do you rate the service in the bars and restaurants?
    • 5 from 5
    • What is your overall impression of the ship Brilliance of the Seas?
    • 3 from 5
    • Would you like to note some more short remarks about the ship Brilliance of the Seas?
    • Food in Windjammer was good, but often cold. Oversight of rules at the pools was totally inadequate. People ate and drank alcohol IN the pools while RCI staff walked past and ignored the issues of health & safety. Loud, irritating and abrasive 'techno music' was played in every public space and on tenders - very inappropriate for most of the clientele on board.

Questions about the tour operator Royal Caribbean

    • How well was the embarkation/disembarkation organized?
    • 3 from 5
    • How would you rate the extra expenses on board (5 = very affordable, 1 = very high)
    • 1 from 5
    • How would you rate the cruise line's shore excursions in terms of quality and value for money?
    • 2 from 5
    • Would you travel again with Royal Caribbean?
    • no
    • Comments about Royal Caribbean
    • Probably won't choose RCI again, mainly because of issues with their 'handling' of a security complaint we made on board. This was our second cruises with them and the constant loud 'music' is not to our taste either. RCI claims they cannot change either the volume or the content, so I suppose we must change cruise line!

Questions about seascanner.com

    • This was the first cruise that I booked over the internet:
    • yes
    • How satisfied are you with your travel agency seascanner.com?
    • 5 from 5
    • Would you recommend seascanner.com?
    • yes
    • Comments about the service of seascanner.com
    • All went smoothly and I was happy with the information provided, the price and the communication.