See customer review: M/S Koningsdam

    • Travel Month:
    • August/September 2016
    • Travel destination:
    • Norwegian Fjords

    Overall impression of your cruise

      • How would you describe your cruise with the ship M/S Koningsdam in one sentence?
      • Very good but was thoroughly embarrassed and felt humiliated when I was refused to disembark for unpaid bill that the ship accounts had missed out on the statement and I was not aware of for which they gave me a dismal letter of apology.

    Questions about the M/S Koningsdam

      • How did you like your cabin number 8076?
      • 3 from 5
      • Your comment on cabin 8076:
      • Rather crowded with little storage and small rest room
      • How would you rate the selection and quality of the food and beverages offered on the ship M/S Koningsdam?
      • 4 from 5
      • How did you like the entertainment program?
      • 4 from 5
      • How much did you like the sports facilities aboard the ship M/S Koningsdam?
      • 4 from 5
      • Would you recommend a cruise with the ship M/S Koningsdam to travelers with children?
      • 1 from 5
      • How do you rate the service in the bars and restaurants?
      • 4 from 5
      • What is your overall impression of the ship M/S Koningsdam?
      • 3 from 5
      • Would you like to note some more short remarks about the ship M/S Koningsdam?
      • Is ship for retired old travellers and not at all for young people and certainly not for children. However, I enjoyed it except for the embarrassment suffered. The reception desk and future cruise bookings was poor.

    Questions about the tour operator Holland America Line

      • How well was the embarkation/disembarkation organized?
      • 3 from 5
      • How satisfied were you with the guest service on the ship?
      • 3 from 5
      • How would you rate the extra expenses on board (5 = very affordable, 1 = very high)
      • 3 from 5
      • How would you rate the cruise line's shore excursions in terms of quality and value for money?
      • 2 from 5
      • Would you travel again with Holland America Line?
      • yes
      • Comments about Holland America Line
      • Yes I will travel with Holland America Line but they must first sincerely demonstrate their genuine regret for causing me embarrassment at disembarkation in presence of my wife, my grandchildren and other passengers. Fault was entirely theirs because they missed out an item of purchase in the final statement and did not bother to contact me before embarkation. Instead STOPPED ME at the very end point of disembarkation point.I felt very humiliated

    Questions about seascanner.com

      • This was the first cruise that I booked over the internet:
      • no
      • How satisfied are you with your travel agency seascanner.com?
      • 5 from 5
      • Would you recommend seascanner.com?
      • yes
      • Comments about the service of seascanner.com
      • Excellent service and will always book through Seascanner. Very helpful staff. Wish to thank most sincerely for all your help advice and recommendations God Bless You All