“I am satisfied with the cruise, although there is some place for improvement of the service. ”

Questions about the MSC Divina

• • How did you like your cabin number 10189?
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• • Your comment on cabin 10189:
  • The cabin was properly spacious for two, cleanliness was very good.
• • How would you rate the selection and quality of the food and beverages offered on the ship MSC Divina?
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• • How did you like the entertainment program?
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• • How much did you like the sports facilities aboard the ship MSC Divina?
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• • How do you rate the service in the bars and restaurants?
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• • What is your overall impression of the ship MSC Divina?
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• • Would you like to note some more short remarks about the ship MSC Divina?
  • We didn't appreciate the switch from Coca Cola to Pepsi on MSC ships this year, and also the prices of beverage and service have gone up. Also, for the first time on MSC cruises (and this was our forth cruise with MSC) we had troubles ordering drinks in buffet restaurant - there wasn't sufficient staff obviously, so my husband had to go and get the drinks himself more than once. Disembarkations procedure in several ports of call (firstly Civitavecchia, but also Corfu and another port of call which I can't remember now) was very confusing and poorly organized - exits and ways to exits weren't clearly marked, staff didn't give sufficient information and the whole situation was rather chaotic.

Questions about the tour operator MSC Cruises

• • How well was the embarkation/disembarkation organized?
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• • How would you rate the extra expenses on board (5 = very affordable, 1 = very high)
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• • Would you travel again with MSC Cruises?
  • yes
• • Comments about MSC Cruises
  • I have already posted some comments in the section above. MSC will most probably remain our company of choice, mostly because we are already Club members, but we feel that there is enough space for improvement. Also, we do not appreciate on-board credits for Choose today Cruise tomorrow programme getting lower. Before this cruise we became Silver Members, but on the beginning of the cruise we received Classic Club Members card. After correcting the mistake at the Cruise Consultant Desk (which was always very crowded - maybe you should consider adding another Consultant or extra hours) I got the Silver Card, but until the end of the cruise we didn't receive any benefits that are mentioned in the brochure.

Questions about seascanner.com

• • This was the first cruise that I booked over the internet:
  • no
• • How satisfied are you with your travel agency seascanner.com?
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• • Comments about the service of seascanner.com
  • Second year in the row, very impressed with the service - fast, simple, clear.