“Fantastic with more expectation ”

Questions about the Costa Toscana

• • How did you like your cabin number 14005?
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• • Would you recommend stateroom 14005?
  • yes
• • Your comment on cabin 14005:
  • i loved it
• • How would you rate the selection and quality of the food and beverages offered on the ship Costa Toscana?
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• • How did you like the entertainment program?
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• • How much did you like the sports facilities aboard the ship Costa Toscana?
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• • How would you rate the wellness area on board?
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• • Would you recommend a cruise with the ship Costa Toscana to travelers with children?
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• • How do you rate the service in the bars and restaurants?
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• • What is your overall impression of the ship Costa Toscana?
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• • Would you recommend the ship Costa Toscana?
  • yes
• • What do you like the most aboard the ship Costa Toscana?
  • the infinity pool and adult one.
• • Would you like to note some more short remarks about the ship Costa Toscana?
  • While the ship itself is truly impressive and visually stunning, the overall service fell short of expectations, especially when compared to previous experiences with Norwegian Cruise Line (NCL). The food selection was limited, and on several occasions, we encountered rude behavior from some waitstaff. Orders were frequently incorrect—such as requesting milk and receiving something else and there appeared to be little attention paid to food allergies, which is a serious concern.
    
    Cabin cleanliness and the services promised were also disappointing. Despite repeated requests, basic necessities such as towels were not delivered promptly. We had also paid for a drinks package that included minibar access, yet there was no minibar available in the majority of cabins, including ours. As a result, we had to rely on room service every time we needed something to drink, which often involved long waits and wasted time.
    
    Overall, while the ship itself offers a beautiful experience, there are significant areas of service that need to be improved to match the standard one expects from a premium cruise.

Questions about Costa Cruises

• • How satisfied were you with the guest service on the ship?
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• • How well was the embarkation/disembarkation organized?
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• • How would you rate the extra expenses on board
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• • How would you rate the cruise line's shore excursions in terms of quality and value for money?
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• • Would you travel again with Costa Cruises?
  • yes

Questions about seascanner.com

• • This was the first cruise that I booked over the internet:
  • no
• • How satisfied are you with your travel agency seascanner.com?
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• • How was your experience when booking your cruise via our website?
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• • How did you feel about the personal service provided for your booking?
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• • Would you recommend seascanner.com?
  • yes
• • Comments about the service of seascanner.com
  • The service provided by Seascanner was overall fantastic, and we appreciate their assistance in booking our cruise. However, communication could be improved significantly. Response times to emails were quite long, and most correspondence was sent in German—even though we had expected communication in English so we had to translate the emails ourselves, which was inconvenient.
    
    Additionally, our specific requests, such as arranging to dine with our friends on board, were not addressed before the cruise. These issues had to be resolved directly on the ship, which could have been avoided with clearer and timelier communication beforehand. While the onboard experience was enjoyable, we believe that better responsiveness and language accessibility from Seascanner would greatly enhance the overall customer experience.