“Stressful and difficult”

Questions about the M/S Rotterdam

• • Your comment on cabin 8085:
  • Even though i took extra care to book a specific cabin (#8085)MID SHIP I was assigned cabin 6023 AFT, which was very uncomfortable as i could feel every movement of the ship and I had to cross the whole ship to get to certain areas.I am very disappointed and heartbroken by the change of cabin, and I did not have a good time because of that. Also i was not notified before and it was a total surprise to me. Had I known that I would be "upgraded" to another cabin in the AFT, I might have cancelled my trip as I have a very sensitive stomach.I do not accept that i was upgraded, as the cabin had no extra features from the one i booked and the only difference was the location.
• • How would you rate the selection and quality of the food and beverages offered on the ship M/S Rotterdam?
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• • How did you like the entertainment program?
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• • How do you rate the service in the bars and restaurants?
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• • What is your overall impression of the ship M/S Rotterdam?
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• • Would you like to note some more short remarks about the ship M/S Rotterdam?
  • Even though I had paid for the package for the wifi, it seems that it did not work properly so throughout the trip I could not receive any personal emails and the customer service could not help. When I left the ship I was able to receive my emails again.
    the worse problem was that I iad to visit the customer service two to three times a day as As they claim my bank was not providing authorization for the charges and I had to pay the charges each time and worse I had to prepay some of them. When this problem first appeared I called my Bank and was informed that there was no problem with my card. during the cruise time another company other than Holland America was able to reserve money on the same card with success. I had a very stressful experience and insulting at times- as I felt that the message that I was getting was that they did not trust their customer, and this has not happened ever to me before.

Questions about the tour operator Holland America Line

• • How well was the embarkation/disembarkation organized?
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• • How satisfied were you with the guest service on the ship?
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• • How would you rate the extra expenses on board (5 = very affordable, 1 = very high)
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• • How would you rate the cruise line's shore excursions in terms of quality and value for money?
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• • Comments about Holland America Line
  • My previous cruise to Alaska, with the same company left me only with the best of memories. The current experience is one one I would rather forget. I feel that whatever the technical problems were they could have tried to resolve it, as I strongly feel that whatever technical problem was not caused by my email a/c or my Bank account or card and not to resolve to the easy solution of making their client to prepay.
    An extremely stressful situation

Questions about seascanner.com

• • This was the first cruise that I booked over the internet:
  • yes
• • How satisfied are you with your travel agency seascanner.com?
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• • Would you recommend seascanner.com?
  • no
• • Comments about the service of seascanner.com
  • I was not notified of the cabin change. I discovered it when i was given the key to cabin