See customer review: MSC Splendida
- Travel Month:
- October 2025
- Travel destination:
- Western Mediterranean
- How would you describe your cruise with the ship MSC Splendida in one sentence?
- We are satisfied with the service manner of most frontline staff i.e. cabin attendant, butler and restaurant waitors, but very disappointed by the Excursion Management who spoiled largely our trip by the LESS THAN 16 HOURS NOTICE OF THE CANCELLATION OF THE BOOKED EXCURSION WITH ARBITRARY EXCUSE and also their unjustified chaotic communication with the Yacht Club Conceirge.
- How did you like your cabin number 15028?
- Would you recommend stateroom 15028?
- yes
- Your comment on cabin 15028:
- comfortable environment
- How would you rate the selection and quality of the food and beverages offered on the ship MSC Splendida?
- How did you like the entertainment program?
- How do you rate the service in the bars and restaurants?
- What is your overall impression of the ship MSC Splendida?
- Would you recommend the ship MSC Splendida?
- no
- What do you like the most aboard the ship MSC Splendida?
- Spacious, free atmosphere, good accessibility, committed performers.
- Would you like to note some more short remarks about the ship MSC Splendida?
- Cruise trip is a mode of tourism, it is not merely transportation mean and in-house services, rather the expected destination experience is the tourism core. The last-minute notice of cancellation of the booked excursion negates the possibility of making up the loss and thus abolishes the trustworthiness with the cruise management.
- How satisfied were you with the guest service on the ship?
- How well was the embarkation/disembarkation organized?
- How would you rate the extra expenses on board
- How would you rate the cruise line's shore excursions in terms of quality and value for money?
- Would you travel again with MSC Cruises?
- no
- How satisfied are you with your travel agency seascanner.com?
- How was your experience when booking your cruise via our website?
- How did you feel about the personal service provided for your booking?
- Would you recommend seascanner.com?
- yes
- Comments about the service of seascanner.com
- I would recommend seascanner only on the condition that the post-booking communication language is not confined to German but follow the preference of the guest. We have to translate every email and every time required to proceed with the App.
Overall impression of your cruise
Questions about the MSC Splendida
Questions about MSC Cruises
Questions about seascanner.com
Note seascanner.com:
Thank you for your feedback. We inform all our clients already within the Optional Booking and before the final booking that all information from MSC Cruises Germany (except for the e-tickets later on) will only be available in German. Of course we assist if help is needed.
Thank you for your feedback. We inform all our clients already within the Optional Booking and before the final booking that all information from MSC Cruises Germany (except for the e-tickets later on) will only be available in German. Of course we assist if help is needed.
More Feedback from our customers about this ship (click for details):
Ship overall:
- Theatre programme is fantastic, restaurant staff and room housekeeping wonderful. Overall staff is fantastic.
- Lifts should be quicker too slow, very stuffy & warm
- The elevator takes a long time to arrive as there seems to be only 12 elevators on the ship, be prepared to walk the stairs a lot. If you have a food allergy you must eat in the dining rooms as the buffet is full of cross contamination
- Beautiful, comfortable ship. The service ist slow both in the restaurants and bars
- The services in the bars and restaurant were slow.
- It was ok.
- Budget cruise line
- Badly laid out, overcrowded and noisy with terrible food.
- Watermelon was a rarest berry in menu. When I asked watermelon in Borabuffet it was absent all the time. There were no gluten free food in Bora Buffet. La Reggia restorant is great. They have gluten free menu. It was very important for our daughter....
Cruise in one sentence:
Average total ship rating:
3.7 from 5
Yes, please.