See customer review: Costa Smeralda

    • Travel Month:
    • June 2024
    • Travel destination:
    • Western Mediterranean

    Overall impression of your cruise

      • How would you describe your cruise with the ship Costa Smeralda in one sentence?
      • Costa never again! Terrible system and even worst management of the ship operations....the all inclusive is not all inclusive at all...you get cheap drinks and only 20% of bars are open at a time...and always the one not convienient to use...if you are in the pool in the middle of the day...only indor bars 7 stories down are working...staff is very evidently not happy to be there...no smiles...no feeling welcomed...juniors club is the worst i ever seen...annoyed hosteses are yelling at the kids...if they dont behave they dont get their turn on PlayStation or other games...when you come back from a day tril...if you havent eaten out you have to wait for dinner or pay for your meal because restaurants are closed in between hours dedicated to 3 main meals...i mean the worst experience ever and this was our fifth cruise....and the first and last on Costa...to sumamrise mass tourism with extremely bad management..i would fire the middle management responsible for this ship...

    Questions about the Costa Smeralda

      • How did you like your cabin number 14083?
      • 4 from 5
      • Your comment on cabin 14083:
      • Cabins were good and the cleaning staff too...but talking to them...very bad salary and very bad management for them...so sad!
      • How would you rate the selection and quality of the food and beverages offered on the ship Costa Smeralda?
      • 5 from 5
      • How did you like the entertainment program?
      • 1 from 5
      • Would you recommend a cruise with the ship Costa Smeralda to travelers with children?
      • 1 from 5
      • How do you rate the service in the bars and restaurants?
      • 4 from 5
      • What is your overall impression of the ship Costa Smeralda?
      • 1 from 5
      • Would you like to note some more short remarks about the ship Costa Smeralda?
      • The staff are ok...but you can see they are not happy...big difference than in msc...they are almost depressed...nice but not happy! I do not blaim staff for anything but their bosses boss...people on the management...you can see they have no idea what they are doing...the food was of decent quality but the opening hours are terrible...i am speachless of the bad quality of juniors club...their entertainers are the worst.

    Questions about the tour operator Costa Cruises

      • How well was the embarkation/disembarkation organized?
      • 1 from 5
      • How would you rate the extra expenses on board (5 = very affordable, 1 = very high)
      • 1 from 5
      • Would you travel again with Costa Cruises?
      • no
      • Comments about Costa Cruises
      • Never again with Costa!!!

    Questions about seascanner.com

      • This was the first cruise that I booked over the internet:
      • no
      • How satisfied are you with your travel agency seascanner.com?
      • 5 from 5
      • Would you recommend seascanner.com?
      • yes
      • Comments about the service of seascanner.com
      • Very responsive..all issues resolved immediately...very good company...will book again...never with Costa again...