“Despite the enticing brochure promises, the cruise experience soured due to subpar amenities, overcrowding, and dismal service, leaving us thoroughly disappointed.”

Questions about the Costa Smeralda

• • How did you like your cabin number 5096?
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• • Your comment on cabin 5096:
  • Upon boarding, we discovered our supposedly four-bed cabin only accommodated three, with the additional cot occupying the entire space, leaving us cramped and dissatisfied throughout the voyage.
• • How would you rate the selection and quality of the food and beverages offered on the ship Costa Smeralda?
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• • How did you like the entertainment program?
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• • How much did you like the sports facilities aboard the ship Costa Smeralda?
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• • Would you recommend a cruise with the ship Costa Smeralda to travelers with children?
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• • How do you rate the service in the bars and restaurants?
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• • What is your overall impression of the ship Costa Smeralda?
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Questions about the tour operator Costa Cruises

• • Would you travel again with Costa Cruises?
  • no
• • Comments about Costa Cruises
  • The self-service restaurant was constantly overcrowded, while the main dining areas lacked child-friendly options like fries with hamburgers, leading to long waits for meals—sometimes up to three hours—to receive all courses, and breakfast, lunch, and dinner were marred by dreadful crowds.

Questions about seascanner.com

• • This was the first cruise that I booked over the internet:
  • no
• • How satisfied are you with your travel agency seascanner.com?
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• • Would you recommend seascanner.com?
  • yes
• • Comments about the service of seascanner.com
  • Upon lodging our cabin complaint, we were offered a mere 50 euros as compensation for our next booking, though I would have been happier if they had managed to arrange a better cabin for us instead.