See customer review: Costa Smeralda

“Despite the enticing brochure promises, the cruise experience soured due to subpar amenities, overcrowding, and dismal service, leaving us thoroughly disappointed.”

- How did you like your cabin number 5096?
- Your comment on cabin 5096:
- Upon boarding, we discovered our supposedly four-bed cabin only accommodated three, with the additional cot occupying the entire space, leaving us cramped and dissatisfied throughout the voyage.
- How would you rate the selection and quality of the food and beverages offered on the ship Costa Smeralda?
- How did you like the entertainment program?
- How much did you like the sports facilities aboard the ship Costa Smeralda?
- Would you recommend a cruise with the ship Costa Smeralda to travelers with children?
- How do you rate the service in the bars and restaurants?
- What is your overall impression of the ship Costa Smeralda?

- Would you travel again with Costa Cruises?
- no
- Comments about Costa Cruises
- The self-service restaurant was constantly overcrowded, while the main dining areas lacked child-friendly options like fries with hamburgers, leading to long waits for meals—sometimes up to three hours—to receive all courses, and breakfast, lunch, and dinner were marred by dreadful crowds.

- This was the first cruise that I booked over the internet:
- no
- How satisfied are you with your travel agency seascanner.com?
- Would you recommend seascanner.com?
- yes
- Comments about the service of seascanner.com
- Upon lodging our cabin complaint, we were offered a mere 50 euros as compensation for our next booking, though I would have been happier if they had managed to arrange a better cabin for us instead.