“Good food, great service, amazing ports of call. Bad coffee, chaotic tendering, missed Djupivogur port.”

Questions about the M/S Nieuw Statendam

• • How did you like your cabin number ?
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• • Your comment on cabin :
  • The cabin was very small. Noise level at night was higher than expected. Cleaning service was perfect.
• • How would you rate the selection and quality of the food and beverages offered on the ship M/S Nieuw Statendam?
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• • How did you like the entertainment program?
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• • How much did you like the sports facilities aboard the ship M/S Nieuw Statendam?
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• • How do you rate the service in the bars and restaurants?
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• • What is your overall impression of the ship M/S Nieuw Statendam?
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• • Would you like to note some more short remarks about the ship M/S Nieuw Statendam?
  • Ship is new and comfortable. Pianist was awesome. Pinnacle Grill restaurant is great (steaks!). Coffee in MDR/buffet is bad. Limited happy hour offer (Ocean/Casino bars only). Should be more significant compensation for missed port of call(we got 8€pp).

Questions about the tour operator Holland America Line

• • How well was the embarkation/disembarkation organized?
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• • How would you rate the extra expenses on board (5 = very affordable, 1 = very high)
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• • Would you travel again with Holland America Line?
  • yes
• • Comments about Holland America Line
  • Quality is good, service is beyond expectations. But we feel like the company is somewhat greedy (they tried to sell us an upgrade twice), no welcome drink on the embarkation party, some foods are not in the menu and available by request only (like fresh berries) and other little details that make a whole picture.

Questions about seascanner.com

• • This was the first cruise that I booked over the internet:
  • no
• • How satisfied are you with your travel agency seascanner.com?
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• • Would you recommend seascanner.com?
  • yes
• • Comments about the service of seascanner.com
  • If price is good. Booking via agency should have more benefits than booking directly. It seems the agency was not interested in helping us to get a cabin upgrade when price dropped significantly (ship wasn't sold out, there were some oceanview cabins available). Independent agents we worked with before are more responsive, customer-oriented and helpful in the situations like that.