See customer review: MSC Virtuosa
- Travel Month:
- January 2022
- Travel destination:
- Dubai and Emirates
Overall impression of your cruise
- Rate your cruise with the MSC Virtuosa in one sentence:
- All impresions are middling.
Our cruise programme was incomplete (without S.Arabia and Sir Bani Yas), but the greatest negative impressions were of embarcation in Dubai on 1st Jan. The organization of PCR testing at sea port was shocking: we have to wait the answers since 12:00 PM for about 20 hours without any informaton from officers, any assistance from MSC, so we reached the cabin only on 2st Jan (my daughter described about this in details). Accordinng earlier information we knew that we would wait for answers PCR in cabin.
Questions about the MSC Virtuosa
- How did you like your cabin no. 14166?
- Your comment about your cabin?
- Cabin was enough for 3 persons, clean, well situated and equipped.
- How do you rate the cuisine/the food and beverages offered on the MSC Virtuosa?
- How did you like the entertainment program?
- Your rating of sports, fitness and wellness on board the MSC Virtuosa:
- How do you rate the service in the restaurant, cabin and bars?
- Please give an overall rating of the ship MSC Virtuosa
- Would you like to note some short remarks about the MSC Virtuosa?
- The service was good and safe in pandemia conditions - control of masks wearing, cleaning,and announcement.
Questions about the tour operator MSC Cruises
- How well was the embarkation organized?
- How satisfied were you with the tour operator guide on board?
- How do you rate the extra expenses on board (1=very affordable, 5=very high)
- How do you rate the price/performance ratio of the offered shore excursions?
- Would you travel again with MSC Cruises?
- yes
- Comments about MSC Cruises
- Our first embarcation was terrible, the next - correct.
I would travel with my family with MSC Cruises only if I would get the compensation for negative experience which my family had in this cruise.
Questions about seascanner.com
- This was the first cruise that I booked over the Internet
- no
- How satisfied were you with the handling of your booking by seascanner.com?
- Would you book again with seascanner.com?
- yes
- Comments about the service of seascanner.com
- Also I repeatedly ask to send me the documents and tickets in English, but unfortunately, got them in Germany. Also your information about the PCR testing at sea port was wrong.
Note seascanner.com:
We have made you aware of the fact that all information from MSC Cruises Germany is going to be in German several times upon placing your option (non-binding reservation). As we are a German travel agency, we book the cruises through MSC Cruises Germany who only provide the information in German. Concerning the information about the PCR testing, we have to rely on the information that MSC Cruises provides us with. As per your separate e-mail, the information provided by MSC Cruises was incorrect or incomplete. We have forwarded your feedback to MSC Cruises and will get back to you as soon as possible.
We have made you aware of the fact that all information from MSC Cruises Germany is going to be in German several times upon placing your option (non-binding reservation). As we are a German travel agency, we book the cruises through MSC Cruises Germany who only provide the information in German. Concerning the information about the PCR testing, we have to rely on the information that MSC Cruises provides us with. As per your separate e-mail, the information provided by MSC Cruises was incorrect or incomplete. We have forwarded your feedback to MSC Cruises and will get back to you as soon as possible.
More Feedback from our customers about this ship (click for details):
Cruise in one sentence:
- great cruise
- Big beautiful ship, excellent service
- It was amazing. The facilities, the service, the entertainment were absolutely great. Thank you MSC!!!
- Amazing and Fantastic cruise
- Disaster with check-in, waiting in lines to get solved some problems but finally you take only good memories with you.
- It was much worse than I expected
- Good overall
- New, beautiful ship but not prepared to handle the amount of people on board.
- Crap
- wonderful experience
Remarks Cabin:
- excellent
- Found items under the bed from other people (socks)
- VERY GOOD
- Inside cabin is very good for two people but not for four. It's dark and cramped.
- The up beds for kids were not big enough for my boys 14 and 12 years old who are 1,78metres tall.
- Very good
- Very compact. As it was small did not spend much time in cabin.
- The cabin service was excellent!
- very clean, quite spacious and up to standard
- Beautiful but small.
Ship overall:
- GOOD SERVICE NICE FOOD
- Many thanks to our waiters Sudanta Ketut (Indonesia) and ass.waiter Riky Gede (Indonesia). They were fantastic!bravo!
- Dinner serving was very slow compared to other tables. In buffet seems there was not enough staff as tables stayed uncle and for long time.
- Service in the restaurant and bars were slow.
- Very nice ship, staff excellent. Food in main dining could be a lot better. Entertainment good but repetitive.
- Not equipped to handle the amount of people on board. Waiting times long, very hard or even impossible to find a seat, pool lounger, place at a bar.
- Restuarant service very good as was cabin, but waiting more than 30 minutes to get a drink was poor compared to previous cruise on same ship....
- Bar service was terrible, waited over an hour some times for drinks. Had to prove we had drinks package and couldn’t order for others in our party - one card should be enough when ordering for our party, not 4 or 6 cards needed each time....
- The bar waiters always serving with a smile.big shout out to Maruti and his team in the Blue Danube restaurant for serving us the best they could .
- super
Average total ship rating:
4.0 from 5