See customer review: MSC Virtuosa
- Travel Month:
- January 2022
- Travel destination:
- Dubai and Emirates
Overall impression of your cruise
- How would you describe your cruise with the ship MSC Virtuosa in one sentence?
- All impresions are middling.
Our cruise programme was incomplete (without S.Arabia and Sir Bani Yas), but the greatest negative impressions were of embarcation in Dubai on 1st Jan. The organization of PCR testing at sea port was shocking: we have to wait the answers since 12:00 PM for about 20 hours without any informaton from officers, any assistance from MSC, so we reached the cabin only on 2st Jan (my daughter described about this in details). Accordinng earlier information we knew that we would wait for answers PCR in cabin.
Questions about the MSC Virtuosa
- How did you like your cabin number 14166?
- Your comment on cabin 14166:
- Cabin was enough for 3 persons, clean, well situated and equipped.
- How would you rate the selection and quality of the food and beverages offered on the ship MSC Virtuosa?
- How did you like the entertainment program?
- How much did you like the sports facilities aboard the ship MSC Virtuosa?
- How do you rate the service in the bars and restaurants?
- What is your overall impression of the ship MSC Virtuosa?
- Would you like to note some more short remarks about the ship MSC Virtuosa?
- The service was good and safe in pandemia conditions - control of masks wearing, cleaning,and announcement.
Questions about the tour operator MSC Cruises
- How well was the embarkation/disembarkation organized?
- How satisfied were you with the guest service on the ship?
- How would you rate the extra expenses on board (5 = very affordable, 1 = very high)
- How would you rate the cruise line's shore excursions in terms of quality and value for money?
- Would you travel again with MSC Cruises?
- yes
- Comments about MSC Cruises
- Our first embarcation was terrible, the next - correct.
I would travel with my family with MSC Cruises only if I would get the compensation for negative experience which my family had in this cruise.
Questions about seascanner.com
- This was the first cruise that I booked over the internet:
- no
- How satisfied are you with your travel agency seascanner.com?
- Would you recommend seascanner.com?
- yes
- Comments about the service of seascanner.com
- Also I repeatedly ask to send me the documents and tickets in English, but unfortunately, got them in Germany. Also your information about the PCR testing at sea port was wrong.
Note seascanner.com:
We have made you aware of the fact that all information from MSC Cruises Germany is going to be in German several times upon placing your option (non-binding reservation). As we are a German travel agency, we book the cruises through MSC Cruises Germany who only provide the information in German. Concerning the information about the PCR testing, we have to rely on the information that MSC Cruises provides us with. As per your separate e-mail, the information provided by MSC Cruises was incorrect or incomplete. We have forwarded your feedback to MSC Cruises and will get back to you as soon as possible.
We have made you aware of the fact that all information from MSC Cruises Germany is going to be in German several times upon placing your option (non-binding reservation). As we are a German travel agency, we book the cruises through MSC Cruises Germany who only provide the information in German. Concerning the information about the PCR testing, we have to rely on the information that MSC Cruises provides us with. As per your separate e-mail, the information provided by MSC Cruises was incorrect or incomplete. We have forwarded your feedback to MSC Cruises and will get back to you as soon as possible.
More Feedback from our customers about this ship (click for details):
Cruise in one sentence:
- Meeldiv.
- okay
- Absolutely amazing ship, can't fault anything. The staff and food was amazing.
- great cruise
- Big beautiful ship, excellent service
- It was amazing. The facilities, the service, the entertainment were absolutely great. Thank you MSC!!!
- Amazing and Fantastic cruise
- Disaster with check-in, waiting in lines to get solved some problems but finally you take only good memories with you.
- It was much worse than I expected
- Good overall
Ship overall:
- There were members of staff that went above and beyond, and made our first cruise experience all the more special and enjoyable. I would like an email directly from MSC so I can give this feedback regarding specific members of staff to show our appreciation of them
- GOOD SERVICE NICE FOOD
- Many thanks to our waiters Sudanta Ketut (Indonesia) and ass.waiter Riky Gede (Indonesia). They were fantastic!bravo!
- Dinner serving was very slow compared to other tables. In buffet seems there was not enough staff as tables stayed uncle and for long time.
- Service in the restaurant and bars were slow.
- Very nice ship, staff excellent. Food in main dining could be a lot better. Entertainment good but repetitive.
- Not equipped to handle the amount of people on board. Waiting times long, very hard or even impossible to find a seat, pool lounger, place at a bar.
- Restuarant service very good as was cabin, but waiting more than 30 minutes to get a drink was poor compared to previous cruise on same ship....
- Bar service was terrible, waited over an hour some times for drinks. Had to prove we had drinks package and couldn’t order for others in our party - one card should be enough when ordering for our party, not 4 or 6 cards needed each time....
- The bar waiters always serving with a smile.big shout out to Maruti and his team in the Blue Danube restaurant for serving us the best they could .
Average total ship rating:
4.0 from 5