See customer review: MSC Grandiosa
- Travel Month:
- July 2021
- Travel destination:
- Western Mediterranean
“NOT A SAFE BUBBLE CRUISE DURING A PANDEMIC--TOO MANY PEOPLE AND NOT ENOUGH SAFETY CONTROLS. TERRIBLE AND EXPENSIVE EXCURSIONS”
- How did you like your cabin number 13089?
- Your comment on cabin 13089:
- The cabins are clean and nice.
- How would you rate the selection and quality of the food and beverages offered on the ship MSC Grandiosa?
- How did you like the entertainment program?
- How much did you like the sports facilities aboard the ship MSC Grandiosa?
- Would you recommend a cruise with the ship MSC Grandiosa to travelers with children?
- How do you rate the service in the bars and restaurants?
- What is your overall impression of the ship MSC Grandiosa?
- Would you like to note some more short remarks about the ship MSC Grandiosa?
- We had to eat in the same restaurant every night so it was boring. the food was OK and the service was good but our seating was very late 2145!
- How satisfied were you with the guest service on the ship?
- How well was the embarkation/disembarkation organized?
- How would you rate the extra expenses on board
- How would you rate the cruise line's shore excursions in terms of quality and value for money?
- Would you travel again with MSC Cruises?
- no
- Comments about MSC Cruises
- Everything was in Italian, there were too many people. They did not enforce washing of hands or social distancing. The show was the same people every night just different songs. Not enough different kinds of entertainment. The pools were packed and you could never find a place to put your towel because people put their towels on a chair BEFORE breakfast.
- How satisfied are you with your travel agency seascanner.com?
- Would you recommend seascanner.com?
- no
- Comments about the service of seascanner.com
- I had to BEG for information in English and all I got was German---also on the boat, I was given information in German because of this and when the excursion was cancelled--the letter was in German and we didn't understand. I could only see the MSC website in German---I couldn't change the language and also the MSC app was in German. Seascanner is hard to talk to a person or get an answer---I don't think any real people work there. I would NOT reserve with them again.
Questions about the MSC Grandiosa
Questions about MSC Cruises
Questions about seascanner.com
Note seascanner.com:
We regret that you are not satisfied with our service. In our Optional Booking Details we inform alle guests "Please note that all information from MSC Cruises Germany will only be available in German." We have sent you the Traveldocuments in english. Unfortunately it was not possible to receive them in spanish as you had requested. Due to our short term work it was not possible to answer earlier to your mails. We are reachable between 10.00 a.m. and 06.00 p.m. during workdays and between 10.00 a.m. and 02.00 p.m. on weekends.
We regret that you are not satisfied with our service. In our Optional Booking Details we inform alle guests "Please note that all information from MSC Cruises Germany will only be available in German." We have sent you the Traveldocuments in english. Unfortunately it was not possible to receive them in spanish as you had requested. Due to our short term work it was not possible to answer earlier to your mails. We are reachable between 10.00 a.m. and 06.00 p.m. during workdays and between 10.00 a.m. and 02.00 p.m. on weekends.
More Feedback from our customers about this ship (click for details):
Ship overall:
- I am quite sure that staff is treated and trained very poorly - just by observing how passengers are treated. We did a lot of cruises - never on such a low cabin class and never in the Mediterranean but this should not effect how you are treated as a person.
- 1. The routines established for managing the passengers worked very well. Our cards gave us access to whatever we needed and we were checked onto the ship, off the ship for excursions, and back onboard the ship at the end. ....
- It was great trip for us, however, for next vouyage I will try another new ship and route.
- I would like to thank Abdul ( our waiter from the restaurant La Loggia) for the excellent service!
- It’s one of the best ship we cruise considering that it’s our second time in this ship, we just enjoyed being in ship, all destinations is the same except Tunisia. We love it.
- Need an english channel on tv,for english speakers,not just sky news ect, some more new films in movie seletion
- Thank you very much for your excellent curtesy and services.
- Well served from the MDR restaurants especially from Tantely and Agung.
- Took to long to order drinks and very full, nowhere to sit and relax in bars. Food really aveage.staff not helpfull
- Food mediocre except in speciality restaurants, service really slow, staff fantastic (apart from Guest Services). Massively overcharged on our bill but thankfully rectified before disembarking. Clean, modern ship but although big, the amenities don't reflect this somehow.
Cruise in one sentence:
- Disaster organization with low service
- It was okay but very crowded and very difficult to find your way around the ship.
- We had a great time on the Cruise. We enjoyed the ship and its facilities and we enjoyed the guided tours that we took. We would consider MSC for another cruise.
- It was great with some down sides!
- Amazing
- Fantastic
- wonderful
- Klassz
- Fabulously experienced
- fantastic
Ship feedback:
- People are treated poorly and nobody cares about passengers, tables in buffetrestaurant and bars were cleaned 1x per day max - always sticky and disgusting. Reception unwilling and unfriendly....
- The very friendly and helpful staff are exceptional.
- 3. Staff throughout the ship were helpful and polite. a. Special mention: (a) the Doctor and her staff in the medical center were extremely competent, and were sympathetic. (b) Our room steward Stanley learned our names and greeted us warmly whenever our paths crossed. 4. Food and restaurants: a....
- Theatre shows and staff
- Atmosphere
- Galleria
- food
Average total ship rating:
4.0 from 5
Yes, please.